Shipping policy

Effective Date: 26 July 2023

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

A third-party courier company (The Courier Guy) will be responsible for the shipping and delivery of your order.

We offer various shipping options:

  • In stock products - By courier delivered in 2 to 5 business days
  • Custom Import products - By courier delivered in 10 to 15 business days
  • Free shipping on all orders

All times and dates given for delivery of the products are given in good faith however, these are estimates. If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Should you have any further questions please get in touch by emailing us at support@deltatime.co.za

  1. Shipping Methods and Timeframes: We offer shipping services within South Africa only. We strive to process and ship orders as quickly as possible. The estimated delivery timeframes are based on the delivery location. Please note that delivery times may vary based on factors beyond our control, such as public holidays, adverse weather conditions, or delays by the shipping carrier.

  2. Order Processing and Tracking: Once your order is placed and payment is confirmed, we will process and dispatch your products for shipping. You will receive a shipping confirmation email with tracking information, allowing you to monitor the status and location of your package. Please allow between 2 and 5 business days for order processing and fulfilment. Custom Import orders will take slightly longer - between 10 and 15 business days.

  3. Delivery Address: It is your responsibility to provide an accurate and complete delivery address at the time of purchase. We will not be held liable for any delays or delivery issues caused by incorrect or incomplete address information provided by you.

  4. Delivery Attempts: The shipping carrier will attempt to deliver your package to the specified address. If the carrier is unable to complete the delivery on the first attempt, they may make subsequent delivery attempts or hold the package at a local collection point. It is your responsibility to arrange for timely collection or re-delivery with the carrier.

  5. Acceptance of Package: Upon delivery, it is essential to inspect the package for any visible signs of damage or tampering. If you notice any such issues, please refuse delivery and immediately notify our customer support team at support@deltatime.co.za. If you accept the package, it will be deemed as received in good condition, and any subsequent damage claims may not be accepted.

  6. Shipping Restrictions: We are committed to complying with all applicable laws and regulations regarding the shipping of products. Some products may be subject to shipping restrictions or prohibitions based on their nature, destination, or other factors. We reserve the right to cancel orders for restricted items or destinations. If you have any concerns about shipping restrictions, please contact our customer support team at support@deltatime.co.za before placing your order.

  7. Delivery Disputes: In the rare event of a delivery dispute or non-receipt of your order, please contact our customer support team at support@deltatime.co.za immediately. We will work with the shipping carrier to investigate the matter and resolve it promptly.

  8. Returns of Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by you or failure to arrange for collection or re-delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment. If we are unable to reach you we may refund the order total minus any additional return shipping charges.

  9. Contact Us: If you have any questions or concerns about our Shipping Policy or any aspect of our services, please contact us at: support@deltatime.co.za

By placing an order with us, you agree to comply with and accept the terms of this Shipping Policy. Please review this policy periodically for any updates or changes. Your continued use of our website and services after any modifications indicate your acceptance of the revised Shipping Policy.

This Shipping Policy was last updated on 12 April 2024.