Policies

Effective Date: 26 July 2023

We stand behind all of our products here at Delta Time (Pty) Ltd. If you have received a damaged or defective product directly from us, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags still attached, from a smoke-free environment and in its original packaging. You’ll also need the receipt or proof of purchase as well as a photo of the item.

We are unable to accept any personalized, Custom Import or sale products for refund or exchange.

To start a return, you can contact us at support@deltatime.co.za

If your return is accepted, we will organise for collection. Items sent back to us without first requesting a return will not be accepted. We will refund the full order amount minus the shipping costs for the return. 

Return shipping costs amount to a flat rate of R149.

You can always contact us for any Return questions at support@deltatime.co.za.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and correct it. Please email us at support@deltatime.co.za with your order number and a photo of the item's condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.

 

Warranty claims, repairs, battery changes and pressure testing for Casio watches
For all Casio watch warranty claims, repairs, battery changes, and pressure testing, please contact us on 068 857 6393 or alternatively email support@deltatime.co.za. Our authorized service centre will thoroughly assess your watch and we will provide you with a detailed quote for the necessary services. Your satisfaction and the longevity of your Casio watch are our top priority. Skilled technicians are dedicated to ensuring your Casio watch's optimal performance and durability.

All Casio watch returns will undergo a strict authentication process through our trusted supplier to guarantee the authenticity of the product and confirm that it has not been tampered with in any manner. This meticulous procedure ensures that we maintain the highest standards of quality and integrity in our offerings. In the event that your Casio watch fails the authentication process, you will be notified via email and no work will be done on your Casio watch. Should you require the watch to be returned to you, it will be at your expense (R149 for courier).

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items, custom import products or personalized items. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please get in touch with us at support@deltatime.co.za

This Returns and Refund Policy was last updated on 26 July 2023.

Effective Date: 26 July 2023

At Delta Time (Pty) Ltd ("Delta Time", "we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us when you access our website, use our services, or interact with us in any way. By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect: We may collect various types of information, including but not limited to:

• Personal Information: Names, email addresses, phone numbers, and other identifying information that you voluntarily provide to us when using our services or interacting with our website.
• Log Data: Information about your device, internet connection, IP address, browser type, and other data automatically collected when you visit our website.
• Usage Information: Details about how you use our website and services, such as the pages you visit, the features you access, and the actions you take.
• Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your browsing experience and improve our services.

1. How We Use Your Information: We may use the information we collect for various purposes, including:

• Providing and improving our services.
• Personalizing your experience on our website.
• Communicating with you about our products, services, and promotions.
• Responding to your inquiries, comments, or feedback.
• Analyzing user behavior to enhance our website's performance and user interface.
• Complying with legal obligations and protecting our rights and interests.

1. How We Share Your Information: We may share your information with third parties in the following circumstances:

• Service Providers: We may engage third-party service providers to assist us in delivering our services or performing business functions on our behalf.
• Legal Compliance: We may share information when required by law, legal processes, or regulatory authorities.
• Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

1. Your Choices and Rights: You have the right to access, update, and correct your personal information. You can opt-out of receiving marketing communications from us at any time. You can also disable cookies through your browser settings. However, some features of our website may not function correctly without cookies.
2. Security: We implement reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. Despite our efforts, no data transmission or storage can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us.
3. Children's Privacy: Our website and services are not directed at children under the age of 18. We do not knowingly collect or store personal information from children without parental consent. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such data promptly.
4. Changes to the Privacy Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the contact information you provide or through a prominent notice on our website.
5. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@deltatime.co.za

Please review this Privacy Policy periodically for any updates or changes. Your continued use of our website and services after any modifications indicate your acceptance of the revised Privacy Policy.

This Privacy Policy was last updated on 26 July 2023.

Effective Date: 26 July 2023

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

A third-party courier company (The Courier Guy) will be responsible for the shipping and delivery of your order.

We offer various shipping options:

• In stock products - By courier delivered in 2 to 5 business days
• Custom Import products - By courier delivered in 10 to 15 business days
• Free shipping on all orders

All times and dates given for delivery of the products are given in good faith however, these are estimates. If delivery is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery. Should you have any further questions please get in touch by emailing us at support@deltatime.co.za

1. Shipping Methods and Timeframes: We offer shipping services within South Africa only. We strive to process and ship orders as quickly as possible. The estimated delivery timeframes are based on the delivery location. Please note that delivery times may vary based on factors beyond our control, such as public holidays, adverse weather conditions, or delays by the shipping carrier.
2. Order Processing and Tracking: Once your order is placed and payment is confirmed, we will process and dispatch your products for shipping. You will receive a shipping confirmation email with tracking information, allowing you to monitor the status and location of your package. Please allow between 2 and 5 business days for order processing and fulfilment. Custom Import orders will take slightly longer - between 10 and 15 business days.
3. Delivery Address: It is your responsibility to provide an accurate and complete delivery address at the time of purchase. We will not be held liable for any delays or delivery issues caused by incorrect or incomplete address information provided by you.
4. Delivery Attempts: The shipping carrier will attempt to deliver your package to the specified address. If the carrier is unable to complete the delivery on the first attempt, they may make subsequent delivery attempts or hold the package at a local collection point. It is your responsibility to arrange for timely collection or re-delivery with the carrier.
5. Acceptance of Package: Upon delivery, it is essential to inspect the package for any visible signs of damage or tampering. If you notice any such issues, please refuse delivery and immediately notify our customer support team at support@deltatime.co.za. If you accept the package, it will be deemed as received in good condition, and any subsequent damage claims may not be accepted.
6. Shipping Restrictions: We are committed to complying with all applicable laws and regulations regarding the shipping of products. Some products may be subject to shipping restrictions or prohibitions based on their nature, destination, or other factors. We reserve the right to cancel orders for restricted items or destinations. If you have any concerns about shipping restrictions, please contact our customer support team at support@deltatime.co.za before placing your order.
7. Delivery Disputes: In the rare event of a delivery dispute or non-receipt of your order, please contact our customer support team at support@deltatime.co.za immediately. We will work with the shipping carrier to investigate the matter and resolve it promptly.
8. Returns of Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address provided by you or failure to arrange for collection or re-delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply for reshipment. If we are unable to reach you we may refund the order total minus the any additional return shipping charges.
9. Contact Us: If you have any questions or concerns about our Shipping Policy or any aspect of our services, please contact us at: support@deltatime.co.za

By placing an order with us, you agree to comply with and accept the terms of this Shipping Policy. Please review this policy periodically for any updates or changes. Your continued use of our website and services after any modifications indicate your acceptance of the revised Shipping Policy.

This Shipping Policy was last updated on 12 April 2024.

Effective Date: 26 July 2023

Welcome to Delta Time (Pty) Ltd ("we," "our," or "us"). These Terms and Conditions govern your use of our website and services as an official reseller of licensed products in South Africa. By accessing our website, using our services, or interacting with us in any way, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

1. Eligibility and Compliance: To use our website and services, you must be at least 18 years old and reside in South Africa. By using our services, you represent and warrant that you meet these eligibility requirements and that all information you provide to us is accurate and complete.
2. Product Information: As an official reseller of licensed products, we strive to provide accurate and up-to-date product information on our website. Product availability and pricing are subject to change without notice.
3. Ordering and Purchasing: When you place an order through our website, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity. If we cancel your order, we will refund any payment you have made for the affected products.
4. Pricing and Payment: All prices on our website are in South African Rand (ZAR) and include applicable taxes, unless otherwise stated. Payment for your order must be made in full at the time of purchase. We accept payment through the methods specified on our website. By providing payment information, you represent and warrant that you have the right to use the payment method you selected.
5. Shipping and Delivery: We will make reasonable efforts to ship your products within the estimated delivery timeframes. However, delivery times may vary based on factors beyond our control. We are not responsible for any delays or damages caused during shipping or delivery. Any shipping fees and taxes will be communicated to you before you place your order.
6. Returns and Refunds: If you receive damaged, defective, or incorrect products, please contact us within 7 days of receipt. We will arrange for a return or exchange of the affected products, subject to our discretion and applicable laws. Please refer to our Returns and Refunds Policy for more details.
7. Intellectual Property: All content, trademarks, logos, and intellectual property on our website are the property of Delta Time (Pty) Ltd or its licensors. You may not reproduce, distribute, modify, or create derivative works of any content without our prior written consent.
8. Limitation of Liability: Delta Time (Pty) Ltd and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services. In no event shall our total liability exceed the amount you have paid to us, if any, for accessing our website or using our services.
9. Indemnification: You agree to indemnify and hold Delta Time (Pty) Ltd and its affiliates harmless from and against any claims, losses, liabilities, damages, costs, and expenses arising from your use of our website or services, violation of these Terms and Conditions, or infringement of any third-party rights.
10. Governing Law and Jurisdiction: These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of South Africa.
11. Changes to Terms and Conditions: We may update these Terms and Conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through the contact information you provide or through a prominent notice on our website.
12. Contact Us: If you have any questions or concerns about these Terms and Conditions or our services, please contact us at: support@deltatime.co.za

By using our website and services, you agree to these Terms and Conditions in their entirety. Please review these Terms and Conditions periodically for any updates or changes. Your continued use of our website and services after any modifications indicate your acceptance of the revised Terms and Conditions.

These Terms and Conditions were last updated on 26 July 2023.

Effective date: 4 March 2024

• Gift Cards operate on a running balance.
• Gifts Cards do not expire until the full value thereof has been redeemed or 3 years after the date on which it was issued.
• The Gift Card is restricted to online purchases only.
• Gift Cards are non-refundable and can not be exchanged for cash.
• Each Gift Card purchased through our website will be sent via electronic means to the email address specified at the time of order. Kindly ensure that the email address you have specified is entered correctly as we can not be held responsible if the recipient's email address is entered incorrectly.
• Gift Cards include unique codes and may not be tampered with.
• Any tampering invalidates the gift card.
• You will not be charged transaction fees for using the Gift Card on our website and you will not be paid interest on funds on the Gift Card.
• Gift Cards may be used for purchases of a higher value, upon payment of the difference at checkout.

These Terms and Conditions were last updated on 4 March 2024.